COVID-19 shifted the whole ecosystem of markets and has made an impact that can be deemed long-lasting. Consumer behaviour has seen a change, purchase decisions have seen a shift and the usual flow of businesses is left disrupted. But along with the many disruptions, this pandemic has brought about changes and enhanced technological growth. The eCommerce and marketplace sector have specifically witnessed this growth.

The pandemic has accelerated India’s e-commerce market almost threefold and sped up growth that is pegged to be around $85 billion by 2024, even with other sectors being negatively impacted. 

India has seen a rise in the number of FTUs or first-time-eCommerce-users in India, who had previously been inhibited to shop online. Some eCommerce platforms like Amazon, Flipkart and Snapdeal have even returned to the level of pre-COVID time. Other eCommerce players like Grofers, BigBasket, Lenskart, etc have also seen a rapid increase in various services. Many new players are entering into this marketplace noting the opportunities available. eCommerce companies can further expect: 

  1. An influx of online shopping: 

As stated with a record number of FTUs in India and brick-and-mortar and kirana stores closed and with lower footfall than usual, there is an increase in sales on eCommerce platforms.  There has been a switch from malls and supermarkets to eCommerce for everyday commodities. Companies can use this to their advantage and provide good deals. Companies like BigBasket had seen such an influx and demand of goods that they had to restrict access to their website to existing customers only, while Grofers – a rival, had faced a similar situation.

A conversation with TN Hari, Head of HR from Big Basket in April 2020 helped gain insight into changing consumer behaviour and adaptations to the new normal. As rightly predicted, the shift from offline to online in all sectors has been perceived as the need for the hour.

  1. More efficient and convenient models:

Online shopping offers the convenience of not having to go out to shop and waste time waiting in lines and scrolling through items, all it takes is just a click on a button to purchase a product that will be delivered right at your doorstep. However, eCommerce platforms should ensure efficiency in logistics and supply chain flow. Myntra’s End of Reason Sale had integrated and collaborated 400 offline stores of more than 60 brands. The items that were purchased shipped directly from the brands’ stores to the consumer’s doorsteps. Allowing for a more seamless supply chain and providing convenience to the consumers. There is also a significant rise in the number of convenient shopping models like BNPL gaining prominence among the Indian consumers.

  1. Increase in essential and corona virus-related products:

Shopping habits and consumer behaviour has seen change during the pandemic. Ecommerce companies are being required to sell essential items as a way to have an edge and meet consumer demands. Products like soaps, sanitizers and health care items have a market of its own now. ePharmacy has seen an increase in India, with numerous investors looking on ways to invest in ePharm companies. Amazon has also noticed the shift in consumer behaviour and adapting to the pandemic is said to have prioritised delivery of essential items garnering appreciation and an increase in its sales from customers. 

  1. Digital transformation: 

Kirana stores have been the crux of Indian System. But, now with the virus outbreak, people are looking out for alternatives. This has offered digitalisation and upskilling of Kirana stores to adapt to changes. Companies like Flipkart in an attempt to streamline this unorganised sector have tied up with these stores for provisions and delivery while still supporting their development. 

This pandemic has gauged a segment of shoppers that previously have not purchased online to now rely on it. Consumer buying habits are constantly changing and companies need to follow efficient ways to get FTUs hooked on while still retaining existing customers. 

With the rising adoption of Omnichannel solutions across sectors and focus on digital transformation eCommerce companies have seen and will continue to see tremendous opportunity and growth amidst COVID.


The pandemic has seen major shifts in the market and one among the many are payment methods. In the pre-COVID period, consumers opted to pay for over 60% eCommerce transactions in cash (Cash on Delivery), but after the pandemic, it is safe to quote that the vast majority is opting for digital transactions. This digitalisation has led to new developments in the eCommerce marketplace. With various companies trying to woo consumers, a number of options are being offered to enhance the buying experience of consumers and make it more convenient.

One such option that is taking this industry by storm is the Buy-now-pay-later payment method. This feature allows the consumer to purchase the service or product at that instant and as the name suggests pay for it later or in installments. Further delving into the topic, a few companies take an interest in the cost of the product while others take the principle as credit. The credit from Buy-now-pay-later service is essentially the same as a credit in a credit card, but with a digitalised disguise.

Various Indian companies have jumped on the BNPL wagon, with an attempt to have an edge over their competitors.


Flipkart, an eCommerce heavyweight has also featured the buy-now-pay-later scheme. Although, the working of this service is still in the beta stage, and is only available to certain android users. The working of it allows customers to purchase products up to a predefined credit limit without having to pay immediately. However, the outstanding amount needs to be paid by the 10th of the next month.

“Everybody loves shopping, and everybody loves shopping on Flipkart. But, scrambling for cash for COD purchase or getting out your debit or credit cards for online payments and typing in OTPs every time you make a purchase can be a hassle. If only there was a simpler way to make all this easier. Well, now, there is.”



  • Instant credit up to ₹5,000
  • 30-second application process
  • One-click checkout
  • Zero cost up to 35 days
  • Single bill for all purchases

With the festive season fast approaching, the BNPL option may just be the feature that lets people let loose and shop to their heart’s content.


eCommerce giant, Amazon, has also launched a pay later feature to its Indian customers. Under these payment options, customers can avail credit with zero interest rates on any listed products. The customers are provided with an option to repay the amount in monthly installments up to 12 months. However, there are various requirements in order for a person to avail of Amazon’s pay later option including being 23 years old and above, providing valid identification along with their PAN card, bank account number, etc.

Key Benefits:

  • Get an instant decision on your credit limit by the lender.
  • Credit card details not required.
  • No processing or cancellation fee.
  • No pre-closure charges.
  • Seamless checkout on using Amazon Pay Later payment option.
  • Simplified tracking of expenses and repayments on the EMI specific dashboard

The Pay Later feature is also a mobile-only experience that enables a smooth buying experience on the app.


LazyUPI, a product offered by PayU Finance, is also following the Buy-now-pay-later model but has integrated it with a UPI. This unique digital service works on the same lines and offers credit across online and offline platforms. It allows customers to make part-repayments and has a minimum amount due along with conventional interest rates. These services have provided opportunities for start-ups to model around the buy-now-pay-later option and have given a fresh sense of innovation to mobile wallet services and eCommerce platforms. Various eCommerce platforms including  Big Basket, Myntra, MakeMyTrip, etc, have integrated this service into their sites.

Key Benefits:

  • One tap payment
  • Settle payments every 15 days
  • Repay with EMI
  • Integrated across 250+ sites

The buy-now-pay-later concept in layman terms is similar to that of a credit card. However credit cards too are evolving into the BNPL model, as it fits better with millennial consumers that are looking for convenience and affordability. Credit cards offer high rates of interest and low transparency, but with few eCommerce platforms offering a zero-interest-rate and a long payback period, one can certainly understand the rave behind this service. 

While BNPL offers convenience consumers should look out and align themselves with certain habits to ensure maximum efficiency:

  • Note the limit and have only one BNPL account at a time
  • Budgeting needs to be made important to avail the BNPL option
  • Be committed to repaying the companies to avoid interests

The Buy-now-pay-later model is not a new concept and can be compared with the Indian Khata system, where customers were allowed to pay the entire bill at one-go which was typically towards the end of the month. This age-old concept was given a digital spin and the buy-now-pay-later model was created. With the disruptions and numerous opportunities that lie ahead, brands need to keep an eye out for this service and invest to integrate it with their current functioning.

CONTENT MARKETING FOR E-COMMERCE – How Content Can Change Your eCommerce Game

eCommerce is one of the biggest platforms for businesses to rise and shine above all. It helps the business to reach every potential customer and get them going with the required goods or services. But, that is not all as people’s living standards and tastes dynamically influence the demand. Thus, they expect the best of services offered to them by the various business concerns.

eCommerce giants have developed numerous strategies to counter this issue via advertisements, discounts, incentives, SAP Hybris, Intershop, and WCS. But this isn’t sufficient to lure customers and gain their trust over the internet.

Content marketing for eCommerce has gained immense significance to provide exciting content to the customers. Strategies such as tips and tricks, DIYs, and much more are more important than the price competition among different sellers.

Content marketing strategies such as video descriptions for products and other related videos or images can help convert sales into revenue. Referred to as A+ pages on Amazon, content marketing for eCommerce includes the use of HD images, videos, infographics, and FAQs to attract buyers. This brings customers to finalize their decision to buy goods and thus bringing in revenues.

On the other hand, a brand store page on Amazon is also beneficial to create multiple pages for your brand and discuss your visions, business ethnic, product values and use. In short, you can create a complete nutshell for your brand online.

Integrating content and eCommerce

  • SEO optimized content to drive traffic

The best way to drive customers to your website is by using Search Engine Optimized content to highlight your website amongst other competitors. This makes your site the top most searched website and brings more customers as they tend to fall for the topmost searched website. Content marketing for eCommerce has SEO tools as the topmost priority amongst all others. SEO optimized content for eCommerce and marketplaces can refer to well laid out product descriptions, bullet points with key attributes that people are actively looking for A+ pages that act both as SEO rich branded content and an extended content piece to enhance sales by adding value.

  • Using images to bring reality

One way to attract customers is by uploading the products’ images by the business concern. It will entice customers to get attached to the business and rely on the standards of the products sold. Also, you can post about the best products to buy in a particular season. Good images with well thought out cataloging and direction can enhance the buyer’s decision by highlighting key features and attributes that make the product unique.

  • Amazon Ad copies.

eCommerce can be a thriving option when you partner with other eCommerce giants such as Amazon by selling the products using their platforms. One of the ways to follow such a path is Amazon Ad copies wherein you can pay for the advertisement section when someone types a related keyword.

This is similar to using SEO optimized content for being the topmost website. There are two options for the advertisements – headline ads and sponsored ads. Amazon content strategies help eCommerce businesses gain advantages over others.

Final Word

eCommerce uplifts the company and helps gain a competitive advantage over the vast market. Also, the eCommerce websites following serious content marketing strategies differentiate them from mediocre pages. Certain websites lay focus on providing services to the customers, thereby neglecting on luring customers and enhancing their customer-business relations.

Content marketing is the major difference between a product page and a mediocre page and has immense significance while extending vision towards the growth and development of eCommerce. Also, the product pages use rich content such as images, videos, and quotes to stabilize the customer’s interest and provide them with the best products and information.

Beyond COVID-19 Business Transformation for the New Normal

As the world continues to navigate through the uncertainty of the COVID 19 crisis, businesses have taken a massive hit, leaving leaders scrambling for ways to keep businesses afloat. It is now strongly established that consumption patterns will see a colossal shift in the coming weeks. Offline purchases will be shifted to eCommerce, leaving brands to consider and implement stronger strategies to keep up with this inevitable change in consumption patterns. In a recent episode of Talks at Tenovia with business leaders, we interviewed TN Hari, entrepreneur, author, and Head of HR at Big Basket. In the discussion, he highlighted the 5x increase in demand for goods and the challenges businesses will face to match the demand during the crisis. The demand itself indicates a shift in buying behavior and this is something that every organization needs to analyze. In times of a crisis quickly adapting to the buyer’s needs is key to sustaining in the long run.

Some key consumer behavior changes according to a research study by Agility PR

  • 44 % of respondents say that the coronavirus spread has impacted their purchase decisions.
  • 21% of respondents say they are shopping more frequently online.
  • 29% of respondents say they are taking advantage of BOPIS services to get products delivered without going in-store, with 18 percent using a curbside pickup, 17 percent using subscription services, and 13 percent opting for auto ship.

While some of these changes are going to be temporary, others would be permanent. Consumers have come to realize that touch and feel are not as important especially in the event of a pandemic. This leaves online purchases and eCommerce a wide array of opportunities to catch momentum.

The reluctancy to step outside and buy will mark a tipping point for the adoption of eCommerce platforms. According to Bain insights, the outbreak in China has caused dramatic shifts in online purchases of consumer goods in China and this will hold true worldwide.

Traditional brick and mortar retailers need to quickly adapt to changing consumer buying preferences. They either choose to fulfill orders through established online retailers resulting in reduced bottom-line revenues or enter the eCommerce business wherein they sell directly to consumers. 

Retailers should explore an Omnichannel approach in order to stabilize and then increase revenues. Here are a few tips for business leaders to succeed during a crisis:

  • Consider going hyperlocal
  • Leverage tech to forecast demand and optimize inventory
  • Evolve your business model and ecosystem
  • Refocus on products and offer customizable solutions
  • Revolutionize your marketing techniques

In the words of Darwin “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change”

As consumers gradually but firmly change their buying preferences towards the online channel and eCommerce channels it is important that retailers adapt to change immediately unless they want to be the next Kodak or Nokia.

Implications of COVID-19 – The URGENT Need for a Digital Transformation

The last month has seen a major shift in the landscape of businesses both offline and online. As retail stores shut shop and people frantically wash hands, social isolation has somehow gotten us all more digitally connected than ever before. The COVID-19 situation is, in fact, a global crisis and a very serious one, which would force a lot of businesses to innovate and make tweaks to their business model. In the words of Steve Blank, of the Lean Startup fame:
“If your business model today looks the same as it did on 1st March, you’re in denial – and possibly out of business”. You should read up his Lifeboat Strategy to deal with this crisis for your business.


Ok here’s why: Offline business will take a while to come back to what it was. The good news is that the consumption will not stop – people’s behaviors won’t change – where they buy products or services from will get disrupted over the next few months. 

eCommerce will grow

The social isolation situation may continue longer and even after the lockdown is lifted, people will continue taking preventive measures keeping most shopping limited to online. 

Online sales have increased two-fold after the crisis struck. Most products like electronics have anyways largely been purchased online. Other sectors like Groceries, however, have only recently seen a spike in demand and sales online. What happens with grocery sales increasing online is that it is fundamentally a game-changer for the eCommerce industry. And if people get used to the convenience of this, it might just become habit-forming. 

Now, if your business is ahead of the curve on eCommerce, great! But if you’re a business leader and you’ve been slow to adapt to eCommerce, you have to prioritize it as one of the top projects on your to-do list. 

Adapting to eCommerce means a bunch of things including making tweaks in your supply chain, merchandise, hiring, warehousing, operations, customer service and finally sales and marketing. For some companies, it includes exploring a B2B eCommerce approach to expand their distribution.

And That’s why you would need a Digital Transformation

Digital transformation doesn’t mean activating your digital marketing and ticking that checkbox. It’s an approach that involves looking at your business with a fresher mindset. It is a shift that will need a change in the mindset, skillset, and toolset. 

Most brand leaders have heard of Digital Transformation and have probably taken some strides towards this. But if we were to look around, it’s nowhere near where it should be in the ecosystem. This COVID-19 crisis will quickly make it clear the gaps in your digital transformation strategy and execution. 

As the old Chinese saying goes: The best time to plant a tree was 20 years ago, the next best time is now” 

In summary: We would strongly urge brand leaders to rethink what their businesses would look like if eCommerce would play a bigger role than it ever has: across the supply chain, distribution, brand awareness, new channels of sales, and new avenues of customer service and conversations.  

As stressful as the situation can get as we adapt to a post COVID-19 / Corona Virus world – as leaders we can do what’s in our control as we navigate our companies through this crisis. Act now!

5 e-Commerce mistakes to avoid while selling online

5 e-Commerce mistakes to avoid while selling online

E-commerce retail is one of the most profitable industry spaces to be in. But because to err is completely human, many retailers end up making mistakes, big or small and that can leave a bad taste in their mouth about the e-commerce business.

Here are the top five mistakes most people make:

Choosing the wrong platform

Investing in a wrong platform could also result in loss of revenue, conversion, traffic, unfriendly user interface, or even security issues. Thus using more time, money, and efforts in fixing the mistake. It is important to choose a platform that will allow you to integrate your current systems, gives you complete control on your store operations, and lets you customize your store the way you want.

Choosing the wrong audience

A great-looking shop and a smart business strategy are only worthwhile when you have the right customers to sell to. Most often than now, retailers cannot clearly define their target audience or don’t spend enough time to determine the micro factors that drive their behavior. And that is a mistake. Even before you make a sales plan you need to know if your audience really needs your product and if they do if your product is really solving their problem. Accordingly, you can use the messaging they understand.

Not building an SEO friendly site

Content is king and your site must obey it. While most retailers give it a second priority, well-written, SEO-friendly content is what actually drives traffic to your site and increases your search engine rankings, among many other things. Every page and product description on your site should be optimized for search engines.

Complex navigation and user journey

A visually appealing website with an undefined user journey is as good as no website. From a holistic and well cut out user experience to an efficient checkout process, online customers need a smooth-sailing shopping experience.

Not building a scalable website

While many make the mistake of not thinking long-term for their e-commerce store, it is essential to be future ready. Keep provisions for new features, more products, at time of expansion in the future.

If you can avoid these key mistakes, so you can have a long-running, successful online store.

Why your site needs an eCommerce audit

Why your site needs an eCommerce audit?

If there’s one common goal for all e-commerce sites, its conversions. With the online marketplace dominated by retail giants, it becomes essential for e-commerce sites to stand out among the clutter and get their share of the pie. Hence an e-commerce audit, to help you understand where you stand among the crowd. It not only helps you boost your organic traffic and drive quality visitors but also spike up your conversion rate.

Reasons for considering an e-commerce audit:

Stay ahead on Search Engine Results Page (SERP)

Once you run a review of your content marketing strategy, you will know where you need to improve upon- whether it’s the content or the SEO strategy that needs revising. And if you are striving for that first page of search results, then your site needs to be well-optimized to start with.

Better On-page SEO

An audit of your e-commerce site will relook at the Meta Tags, keyword frequency, HTML headers etc. to see if your target keywords are at the right places on your site. This will increase your searchability to your users and search engines.

Check for mobile optimization

Needless to say, almost every user today uses their mobile phones for shopping. And that is why your e-commerce site needs to be user-friendly or optimized for a better experience of your customers. An audit can help you with ‘touchscreen readiness’, ‘mobile viewport’, UI/UX feasibility etc. so your audience gets the best experience on your website.

Enhanced site performance

This is probably one of the most important deal-breakers for e-commerce sites. Sites are evolving in their designs and integrating the best in class images, layouts, etc. But if these enhancements create a handicap for your users, by slowing it down, then you can lose as much up to 40% of your site visitors. User experience is essential for e-commerce success and site speed and its performance play make for an important element of it. When you run an audit, it can tell you which parts or pages lag in speed. It can also give you ways to elevate your site performance through techniques like compression, minification, image optimization and caching.

From content upgrade, keyword check, to restructuring product placement, and site analysis, an e-commerce audit is the key to a successful online retail business.

5 Reasons you should hire an expert to enhance your user

5 Reasons you should hire an expert to enhance your user’s shopping experience

The millennial shopper is always on the lookout for the best experience irrespective of what they shop for. That is why marketers and brand owners need to enhance the user experience and the customer journey while they browse through your site. And all this requires an expert, who can use his/her understanding and expertise to take your users’ shopping experience to a whole new level.

Here are our top 5 reasons to hire a user experience expert-

Help understand the human element

The best sales happen when you are in sync with your customer’s buying behavior. For that, you need to pay more attention to the user psychology. In other words, knowing what works for them, what they like, what improvements they are seeking, etc. This makes for a scientific study using consumer insights which can be best conducted by an expert qualified for the same.

Better customer relationship management (CRM)

User experience and CRM are not mutually exclusive. A customer complaint is usually seen from different perspectives, depending on where the fault was, which can lead to multiple inferences. An expert in such a case, can pinpoint the problems and help in problem-solving of consumer concerns. By assessing and analyzing their feedback, they can help in improvement of a product or the seller service, thus enhancing customer relations. CRM is one of the most important aspects that helps a business grow. And using expert knowledge to resolve their issues can ensure long-term relations with your users.

Contributing to Innovation

With a more scientific approach to consumer behavior, user experience experts can provide better insights into R&D and assess if a new concept or a strategy will work or not. And that too without exhaustive experimentation.

Keeping up with market changes

People change and so their habits. Surveys and focus groups stick to demographics and are not enough to assess the psychological reasoning behind such changes. Experts in user experience go beyond the theory and apply a deeper understanding of human nature which helps in better brand outreach.

Better marketability forecasting

Before a product is launched in the market, user experience experts can analyze if it will work with the brand users or not, thus providing the right marketability forecasting. By availing such expert knowledge prior to launches, brands can save the time and money on trials and errors

4 Popular Digital Media Strategies Ideal for Small Businesses


Small businesses today exist in a very competitive environment and it’s no longer enough to just have a website touting your awesome product or service. Customers are bombarded with information on hundreds of brilliant products every day and therefore your product has to stand out. This can be easily accomplished by utilizing the expertise of a digital marketing agency.

A digital marketing agency can help you develop your online brand and add value to your product using various methods. Listed below are four of the most popular ones:

1. Social Media Marketing
Identifying the right Social Media platform for reaching out to your target audience can help you immensely. Facebook ads are popular because of their wide reach and advanced targeting features. They are easy and don’t require considerable technical expertise. Plus they are inexpensive and can work for almost any business. However, Instagram ads work best for businesses that rely on creating a visual impact, like fashion and lifestyle products.

2. Google AdWords
Google receives 40,000 search queries every second and Google AdWords ensure that relevant search results are delivered to the users. It is expensive but if done right it can bridge this gap between you and your potential customer and deliver results almost right away.

3. Content Marketing
This is the process of generating meaningful content consistently in order to retain and engage your target audience. You need to ensure that all content elements that contribute to your online presence such as website content, website SEO optimization, blogs, etc. are handled correctly. Unlike Google AdWords, content marketing does not deliver immediate results but pays off in the long term by creating customer loyalty.

4. Email Marketing
Email marketing is an inexpensive way to reach out to the registered users on your site. They are easy to set up and operate and just as easy to track and optimize. Email marketing isn’t glamorous but it is one of the most powerful online marketing tools available.

This was just a brief overview of the most popular online marketing tools available. Nonetheless, a digital marketing agency would be able to tailor your content to suit your target audience, monitor feedback and set down strategies for growth. Therefore, we recommend you consider investing a portion of your sales and marketing budget in a good digital marketing agency that will take care of all the back-end work and leave you free to enjoy the benefits!

5 Must dos to promote your sales on Flipkart

5 Must dos to promote your sales on Flipkart


Flipkart is one of India’s leading eCommerce portals, founded in the year 2007 by Sachin Bansal and Binny Bansal. The company focuses on goods such as clothes, mobile phones, cameras and accessories, books, baby care and many more. With innovative marketing and promotional offers, Flipkart is striving hard to be a leader in the Indian eCommerce scenario.

Here is a list of 5 must do things to promote your sales on Flipkart.

5 Must dos to promote your sales on Flipkart

Good images sell more

Clear and high resolution images are the key for better sales. Make sure to display clear and high resolution images of your products, such that even customers with low bandwidth will be able to see your pictures well. Show as many images as possible, from all angles, so that the customer gets a good idea on how the product looks in reality. For example, take a look at the sections highlighted in red:

Good images sell more


You will notice the following aspects from the image shown above:

  • The main image of the Sofa, is clear and has a high resolution
  • On the left hand side vertical bar, the seller has shown the sofa from different angles
  • On the right hand side, the vendor has shown different options for the sofa. We can see a single seater, a 2 seater and 3 seater version of the same sofa.

These images give a clear understanding of the product to the consumer and help him to make an informed decision before making a purchase.

Product Listing Ads

Product listing Ads are a great way to promote your sales on Flipkart. They provide greater visibility to your products and improve their chances of selling.

This is how an ad appears on your mobile


The key advantages of using PLA’s are:

  • Prominent display on browse and search pages on the mobile app
  • Higher discovery of products
  • Guaranteed Buy Now button
  • High relevance to products being searched for

Show your ratings and Reviews

Ratings and reviews have a high impact on consumers. Most of the online shoppers make it a point to read reviews and ratings to gain a confidence on the product that they are considering. It is always a good practise to show both negative and positive ratings, so that the customer can make a well informed choice.


Hassle free Shipping Policy

Shipping charges are a major turn off for online customers. It is wise to add up the shipping cost to the retail price of the product or offer free shipping. This acts as a differentiator for the consumer and helps him to act immediately.


Devote your time

Last but definitely not the least – promoting sales needs a lot of dedication and commitment! Take time and understand the kind of products that your competitors are selling, their pricing and shipping policies etc. Now, devise a competitive pricing, shipping and returns policies. And most importantly, take time to promote your products.

A mere listing on Flipkart does not increase your visibility. Try to share links of your products on various social media platforms and direct traffic to your Flipkart store. This increases the visibility and sales of your Filpkart store.


To become a successful seller on Flipkart, one must be prepared to put in a continued effort. In addition to the strategies mentioned above, the following simple steps will take you a long way:

  • Prompt response to the questions asked by potential customers
  • Thoughtful packaging
  • Timely delivery
  • Healthy relationship with the portal

We hope these tips will help you while setting up your online shop on In case of any more questions, feel free to write to us


The SEO Checklist for eCommerce Companies


As we have already seen here, Content Strategy and SEO are no longer two separate entities. Though we have a well-crafted content strategy, we need to integrate it with SEO to achieve the desired results.

SEO can do wonders for your business, if you understand how the whole thing works. By following a few simple strategies, you can achieve the desired results for your business.

SEO can do wonders for your business, if you understand how the whole thing works. By following a few simple strategies, you can achieve the desired results for your business.

SEO Checklist for eCommerce companies

Seamless Web UI

As a first step, set up an easy to navigate website that is free of any errors. Google and other search engines look for websites that have quality content. Make sure to check for any spelling mistakes and missing back links.

The user must be able to navigate through the website easily. See to it that the user reaches his desired product within 2 or 3 clicks and can easily navigate back to the home page with least effort.

Minimise Page load times

Page load times are most important for any website and more so if you are building one for the mobile. Often, customers loose interest in websites that have very high loading times. Also, poor performing websites are more likely to be penalised by search engines.

Include Back links

Back links are most important for any eCommerce websites. They will increase the credibility of your website and improve its visibility. Do spend considerable time and effort in understanding the content that is attracting more attention visitors or social media engagement and try to build your way to the top spot.

Crisp Page Descriptions

Page descriptions play a very important role in the SEO of your eCommerce website. Concentrate on your descriptions and keep them as original as possible. Include all the possible primary and secondary keywords in it but make sure to not to stuff the content with too many keywords. Use a lucid style and avoid any grammatical errors.

Appropriate Page Content

Page content is the actual content seen by your customer, so keep it as relevant, interesting and engaging as possible for the user. Make sure to include appropriate images, infographics, quizzes and surveys so that the users can instantly connect with your website. Include the keywords judiciously.

Integrate Social Media

Integrating your social media with your website content not only increases your SEO rankings but will also increase your user engagement on social media. Include a call to action such as “share” or LinkedIn, Facebook, Pinterest icon’s etc., wherever possible.

Include shareable content in the form of images, infographics, events and blogposts to increase user engagement and to improve your SEO rankings.

Let keywords be the key!!

Last but definitely not the least keywords are most important for improving your SEO rankings. Keywords are those that improve the visibility of your content in search engines, so do spend some quality time and effort on identifying the keywords that are appropriate for your website and make sure to include them in your content.

Do identify both primary and secondary keywords and include them in your content in such a way that they directly take the user to your product page to improve the visibility of your site.


Building the right SEO strategy is not a one time job. Make sure to pitch in regular efforts to build and revise your strategy. Here are few pointers that will be useful while you prepare your SEO strategy:

  • Spend quality time and effort in identifying the right keywords
  • Work on integrating your content with social media
  • Understand the keyword strategy of your peers to see which keywords are popular in your niche
  • Concentrate on building back links to your website
  • Give enough opportunity for online searches to identify, understand and connect with your brand

We hope this article gives you all the required information to build a successful SEO strategy for your eCommerce website. Do get in touch with us for any further queries.

How frequently should you reach out to your customers via emailers?


Email is a great tool that lets you stay connected with your existing customers and to reach out to new customers. However, there are some unanswered questions on email frequency, how frequently should I reach out? How much is too much? Research shows that there is no standard number of emails that one must send out. The frequency of your emailers entirely depends on your business objectives and goals.

In today’s post, we are going to share a few pointers that will help you in deciding the frequency of your emailers.

Relevancy or frequency

Relevancy or frequency

Relevancy is more important than frequency.  Send emails that are relevant and those that the customers are more likely to read. As a thumb rule, include the following emailers in your email strategy:

  • Product recommendations
  • Idle cart notifications
  • Order confirmations
  • Changes in order quantities
  • Special offers and Promotions
  • Surveys and Feedbacks

Your mail strategy should be such that a regular customer is more likely to receive more emails than a prospective customer.

Too many emails are detrimental

Too many emails are detrimental

Research indicates that too many emails are highly detrimental for the company. Customers who receive frequent emails are more likely to unsubscribe for the email notifications. Too many emails also reduce the click rate of your campaigns.

Be thorough with your research

Spend considerable time and effort on understanding the email strategies of your peers. See what worked and what did not in your line of business and learn from their experiences. This research also helps you to understand the tolerance levels of your customers.

Be clear with your metrics

Analytics will be at your rescue to understand the right email strategy for your campaigns. Do monitor factors such as:

  • Conversion
  • Click through rate
  • Open rate
  • Unsubscribe rate
  • Bounce rate
  • Delivery rate
  • Report Spam rate etc.

These KPIs will give you better insights on your customer behaviour and their engagement with your brand. Make sure to develop a strategy that best addresses these factors.


There is no one hard and fast rule for the number of emails sent out to customers. The frequency of your emailers totally depends on your business objectives and the extent of engagement that you seek. Be clear with your goals, understand your objectives and set out your KPIs strategically before concluding on your email frequency. These efforts will help you to improve your conversion rate and your brand’s engagement with your customers.



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1st Floor, Gopala Krishna Complex,
45/3, Residency Road,
MG Road, Bengaluru, Karnataka 560025.
Phone : +91-9884491228.

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