Business Analyst

Location : Bangalore

Exp: 5 + yrs

Job Description:

 ·         Critically evaluate and analyse information gathered from multiple sources to ensure user requests provided address underlying business needs and provide optimal benefit.

·         Extract and manipulate data from existing systems for effective data analysis.

·         Represent and Develop requirements specifications according to standard templates, using business language

·         Own and develop relationship with partners, working with them to optimize and enhance our integration

·         Develop BRD and user stories

·         Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs

·         Develop test plan, end user test scenarios

·         Support the defect management system

·         Develop the application roadmap

·         Complete documentation of the project to support delivery and for future use/reference

·         Report on common sources of technical issues or questions and make recommendations to development team

·         Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Skills Required:

·         Experience handling multiple e-commerce projects and clients at a time 

·         Previous experience as Business Analysis and being a product owner

·         End to end project delivery with client facing experience

·         Proven experience in eliciting requirements and testing

·         Experience in analysing data to draw business relevant conclusions and in data visualization techniques and tools

·         Basic knowledge in generating process documentation 

·         Strong written and verbal communication skills including technical writing skills

·         Experience in Ecommerce Domain is must

·         Someone with Magento/Hybris project experience is preferable

Digital Marketing Strategist

Location: Bangalore

Exp: 6-8 yrs

Job Description:

• Understand the client’s business goals in order to provide adequate market research for internal / external team references
• Interface with clients to find out their requirements and devise marketing strategies to grow their business and build revenue through marketing
• Responsible for delivering high quality marketing strategy and execute on the marketing, advertising, and promotion plans
• Identify new opportunities in the market, propose improvements for user engagement and the conversion funnel.
• Brainstorm with internal campaign team to execute strategy, monitor results weekly and communicate campaign success and experiments to clients periodically.  
• Help cross-functional teams develop and evolve ideas to bring together brand goals - Liaise with Marketing, Sales, Design and Content teams to optimize customer experience and ensure brand consistency
• Score teams on internal VOC and push for necessary actions 
• During pre-sales phase, come up with thorough competitor analysis and lay a roadmap to prospective clients on revenue growth by showcasing a marketing strategy.
• Regularly report the progress to clients and ensure high ratings on VOC
• Identify unmet needs, goals, opportunities and challenges of all Digital media and aspects of the client's business.
• Responsible for developing solutions to meet clients’ brand objectives based on consumer insight and data.
• Research products, services and current strategies to identify new opportunities by staying up to date with digital technologies & developments and establish best practices in digital marketing for the clients
• Spotting trends and technologies that play roles in consumer’s lives, as well as familiarity with SEM/SEO strategies are beneficial skills to have in this position.
• Monitor SEO/SEM, marketing and sales performance metrics to forecast trends
• Keep up-to-date with our audience’s preferences and proactively suggest new campaigns

Skills Required:

• 4+ years of experience in Media Planning in an consulting and agency set-up and show cased ability of achieving beyond target. 
• Ability to problem solve, conceptualize as a marketer, create sharp messaging for end users and deliver revenue results
• Ability to gauge insights from Google Analytics / Kissmetrics / Other analytics / BI dashboards
• Deep understanding of campaign success parameters, tracking mechanisms, optimization rules.
• Past experience in planning, executing and successful reporting on multi channel campaigns and large budgets
• Strong marketing expertise in overall digital marketing, Audience behavioral understanding,  understanding of campaign metrics, identifying potential revenue channels
• Must have worked on Amazon marketing, Flipkart marketing and event participation on marketplaces

Social Media Analyst

Location: Bangalore

Exp: 4-5 yrs

JD:

• Ideate social media strategy in alignment with the client’s business objective considering the various social media platforms (as necessary) and get sign off from the client
• Develop copy and write crisp, concise posts across multiple social media channels with the right audience mix for optimal engagement 
• Develop and maintain relationships with brand partners, key influencers, and external bloggers
• Formulate the content for each of the channels signed off with the client 
• Close coordination with design team to develop branded posts and creatives for campaigns that match the guidelines for different social media handles and in line with the brand positioning 
• Collaborate with Tech Team on requirement basis to to maintain social engagement of Tenovia.
• Collaborate efficiently with influencers and participate actively in influencer marketing
• Drive consistent, relevant traffic and leads from our social network presence and understand the site analytics and contribute to the social traffic and its impact on the conversion rate.
• Prepare reports on the performance of social media handles, engagement rate, overall reach etc. 
• Regularly review, track and report on performance of campaigns, metrics on ROI and make recommendations on enhancing performance

• Understand the client’s product , business requirements and provide appropriate Social media plans and define the various social platforms that can be leveraged after studying the client industry and overall revenue projections by developing content strategy for each with timelines and budget estimation
• Create an action plan to execute the defined strategy for each client in discussion with the digital team for budget sign off of relevant posts. 

• Regularly report the progress to client servicing team and ensure high ratings on the internal VOS

Skills Required:

• Bachelor’s degree in Marketing, Communications, or related field. 
• 4-5 years of Organic social media experience
• Digital Marketing Certification will be an added advantage
• Knowledge in
• Copywriting experience along with professional content writing skills for campaigns, emailers, blogs and product descriptions
• Ability to collaborate with internal departments to deliver results to clients
• Ability to innovatively & strategically add value for client's online visibility

QA Engineer

Location : Bangalore

Exp: 4-6 yrs

 JD

• Defining Entry Criteria whereas reviewing requirements specifications(BRD & FRD) and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases and execute it on required basis
• Test cases include positive & negative test cases/ use cases with appropriate screen caps 
• Estimate, prioritize, plan, and coordinate testing activities
• Clear understanding of the requirements & Unit testing documents from the developers is a must
• Design, develop and execute test artifacts
• Perform Smoke Test, Sanity test, Functional Test, System Test when the application is given to testing
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved and ensuring bug free output from the development team based on client requirement.
• To develop and execute exploratory tests as well as usability tests in order to ensure product quality
• Defining Exit Criteria whereas recording the activities of testing in the repository and test closure when the quality requirements and specifications met.
• Regression and performance testing to be performed with appropriate test cases once the site is live.
• Understand the client’s product and business requirement from website perspective and provide 100% user experience.
• Ensure that the number of client escalations due to lapses in QC is minimal
• Should be able to suggest new functionalities useful to the client

Skills Required

• Engineering graduates with high experience in QA / testing on e-commerce platforms like magento & Shopify.
• 3  to 6+ years experience with QA . 
• Proven working experience in software testing quality assurance & control
• Exceptional understanding of the Ecommerce platform and its working 
• Hands-on experience with automated testing tools selenium
• Strong knowledge of software quality methodologies, processes and procedures
• Experience in writing clear, concise and comprehensive test plans, test cases and other artifacts required
• Hands-on experience with black box testing design, concepts and developments
• Solid knowledge in an Agile/Scrum development proces
• Experience working with eCommerce Projects(Web and Mobile Application Development)
• Certified in ISTQB foundation level / Agile Testing Extension of ISTQB in foundation level

<strong>Role : Sr. Client Servicing Manager</strong><strong>Industry - e-Commerce</strong><strong>Exp - 6+ yrs</strong><strong>Location - Bangalore</strong><br /><strong>JD</strong>:<li>Work with clients to understand their business models and goals to define strategy, marketplace alliances, and key campaigns to achieve ecommerce revenues</li><li>Consistently obtain and review client feedback (VOC) for the accounts being managed and drive increases in client satisfaction and engagement </li><li>Regularly review opportunities to effectively manage and grow existing client accounts (Silver -> Gold -> Platinum) </li><li>Formulate client level business plan and work towards achieving the business targets across channels for clients</li><li>Contribute to client’s business growth through consultative selling and identifying new opportunities.</li><li>Proactively identify new channels / opportunities to increase client’s revenue </li><li>Come up with proactive ideas to increase branding / revenue for clients and action it swiftly as per agreed timelines while ensuring quality of deliverables </li><li>Regularly connect with clients and proactively keep them updated on progress of deliverables and marketplace related queries </li><li>Support the finance team when required on client invoicing and collections</li><li>Regularly review opportunities to transition client through their growth phases (Migration → Management → Engagement) </li><li>Formulate and implement QSI (Quarterly Strategic Initiatives) for key clients and drive the same to closure</li><li>Regularly identify opportunities to increase client’s revenues via partnerships/automation</li><li>Meet partners on a regular basis and derive inputs and insights which can help maximise business metrics for clients</li><li>Project manage deliverables with published timelines for different activities for both recurring projects and one-time projects </li><li>Lead multiple projects at once and ensure strong integration across the organization</li><li>Regularly review defined metrics for the clients and take necessary actions based on the same </li><li>Closely monitor user behavior, site analytics, sales and marketing reports across channels, and collaborate with operations & Tech team to provide effective solutions </li><li>Score teams on internal VOC and push for necessary actions</li> <br /><strong>Skills Required:</strong><li>Has successfully managed client management responsibility for a large (XX or larger) eCommerce businesses for a national (or international) brand or retailer </li><li>Experience in similar industries like advertising or marketing agencies or any other media related field </li><li>Agency background is highly preferable </li><li>Prior experience in growing, managing and inspiring a client management team</li>

<strong>Role : Sr. Client Servicing Manager</strong><strong>Industry - e-Commerce</strong><strong>Exp - 6+ yrs</strong><strong>Location - Bangalore</strong><br /><strong>JD</strong>:<li>Work with clients to understand their business models and goals to define strategy, marketplace alliances, and key campaigns to achieve ecommerce revenues</li><li>Consistently obtain and review client feedback (VOC) for the accounts being managed and drive increases in client satisfaction and engagement </li><li>Regularly review opportunities to effectively manage and grow existing client accounts (Silver -> Gold -> Platinum) </li><li>Formulate client level business plan and work towards achieving the business targets across channels for clients</li><li>Contribute to client’s business growth through consultative selling and identifying new opportunities.</li><li>Proactively identify new channels / opportunities to increase client’s revenue </li><li>Come up with proactive ideas to increase branding / revenue for clients and action it swiftly as per agreed timelines while ensuring quality of deliverables </li><li>Regularly connect with clients and proactively keep them updated on progress of deliverables and marketplace related queries </li><li>Support the finance team when required on client invoicing and collections</li><li>Regularly review opportunities to transition client through their growth phases (Migration → Management → Engagement) </li><li>Formulate and implement QSI (Quarterly Strategic Initiatives) for key clients and drive the same to closure</li><li>Regularly identify opportunities to increase client’s revenues via partnerships/automation</li><li>Meet partners on a regular basis and derive inputs and insights which can help maximise business metrics for clients</li><li>Project manage deliverables with published timelines for different activities for both recurring projects and one-time projects </li><li>Lead multiple projects at once and ensure strong integration across the organization</li><li>Regularly review defined metrics for the clients and take necessary actions based on the same </li><li>Closely monitor user behavior, site analytics, sales and marketing reports across channels, and collaborate with operations & Tech team to provide effective solutions </li><li>Score teams on internal VOC and push for necessary actions</li> <br /><strong>Skills Required:</strong><li>Has successfully managed client management responsibility for a large (XX or larger) eCommerce businesses for a national (or international) brand or retailer </li><li>Experience in similar industries like advertising or marketing agencies or any other media related field </li><li>Agency background is highly preferable </li><li>Prior experience in growing, managing and inspiring a client management team</li>