Head of Business Process

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

●  Lead all the business operations processes including projects, from concept/definition through planning, execution, delivery, and adoption.

●  Ability to recognize ineffective process gaps and identify gaps in quality of service and drive end to end process initiatives to improve service delivery.

●  Work with leadership to determine process scope, ensure processes are aligned to business objectives, secure resources, and coordinate execution of key Support initiatives

●  Make data-driven decisions to influence program strategy and drive collaborative outcomes

●  Lead cross-functional teams and build, maintain, and communicate changes and track the deliverables, milestones, risks, and dependencies

●  Anticipate bottlenecks, explore contingencies and implement risk mitigation strategies

●  Establish effective working relationships with colleagues and other functional leaders  Lead organizational change and program communications during the project lifecycle

●  Host regular business reviews with leadership and other key stakeholders to review key business objectives, share KPIs and make necessary adjustments

●  Delivers projects on time, with quality at or below anticipated costs.

●  Independently lead high impact projects to deliver prioritized business outcomes

Qualifications and Skills:

●  Bachelor’s degree or equivalent.

●  Minimum 8-10 years of progressive experience in Business process management with the current role being in senior operations in BPO.

●  Strong business process experience in driving the process, designing roadmaps, driving, Process re-engineering, Continuous Improvements, Process improvement and Program management experience.

●  Excellent communication skills.

●  Should have spent time in the senior operations role for at least 2 years.

●  Good understanding of digital marketing operations and processes

●  Lean six sigma certification is mandatory.

●  A self-motivated, proactive, detail-oriented, hands-on and results-driven personality

●  Strong interpersonal and negotiation skills and the ability to effectively influence without authority, and to take initiative while inspiring others to deliver high-quality results

Campaign Analyst

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

●  Work closely with Account manager, content, design and social media teams  to ideate, plan and execute digital media campaigns across digital platforms & social paid  channels. 

●  Undertake activities such as keyword research, keyword categorization, writing  ad copies, identifying optimum landing page, split tests, bid optimizations, and  campaign mapping.

●  Create plans to strategize and execute ads for any new features on platforms  to take advantage at the early stages.

●  Capability to segment the right audience for the planned campaign and  estimate budget progress report on online marketing Campaigns based on  analysis, insights & recommendations.

●  Understand a client's brief and be able to generate reports to match the  requirement and suggest ways to showcase improvements.

Qualifications and Skills:

●  Minimum 1-year experience in drawing various kinds of reports including  optimization/creative/funnel/ touch-point analysis across tools such as google  analytics, google ads dashboard, Facebook analytics. 

●  Must have the ability to take a brief and translate that into data  insights/reports. 

●  Candidate will be part of a larger support structure for managing digital media  campaigns for clients, so prior experience of working across different business  verticals for digital media campaigns is a must. 

●  Ability to work under pressure. 

●  Ability to map data/campaigns across excel / google sheets to arrive at  actionable insights.

Data and Research Analytics

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

●  Work closely with senior leadership and internal stakeholders for formulating  business strategies across clients and e-commerce domains.

●  Perform specific research and strategic assessment projects to identify potential clients  and Tenovia business such as : business model, segments, revenue model, strategy,  issues / challenges, competitive positioning, organization structure, key management,  recent developments, SWOT, etc and on External Markets: industry value chain, size  and growth outlook and drivers, growth inhibitors and challenges, competitive  landscape, Porter's / PESTLE analysis, etc.

●  Publish biweekly newsletters to leadership team covering latest market trends along with  a deep dive analysis to help them in aligning their strategies with market trends. ∙ Identify new business opportunities by analyzing and optimizing the capabilities of  various accounts through gap analysis.●  Independently lead high impact projects to deliver prioritized business outcomes.

●  Analyze the performance of various accounts under relevant accounts and business on a  periodic basis.●  Independently lead high impact projects to deliver prioritized business outcomes.

●  Identify the weak performing accounts and come up with different strategic plans for  revenue improvement.●  Independently lead high impact projects to deliver prioritized business outcomes.

●  Perform revenue analysis on Tenovia continuously monitor the revenue impacts on the  business.

●  Analyze and track the opportunity creation in coordination with sales and review it with  delivery leaders to identify the pipelines and revenue recovery.

Qualifications and Skills:

●  Minimum 2 years of experience in research and data analytics.

●  Experience in correlation & statistical inference.

●  Domain experience in E-Commerce research is mandatory.

●  Excellent communication and presentation skills.

●  Strong analytical skills & flair for numbers.

●  Ability to work under high pressure & multitask.

Catalog Executive

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

●  Responsible for the cataloging - listings of products, catalog, creating a Brand store, A+  Content, Managing Amazon Flex & Flipkart Smart Seller, Raising tickets, Follow up on case id's .

●  Proactively resolve product Catalog issues.

●  Responsible to launch new categories and multiple products - Create, manage and  optimize client's product listing.

●  Coordinate with Marketplaces/ e-Commerce portals with catalogs and ensure individual  and bulk listings.

●  Monitoring the marketplaces on a daily basis to identify listing errors, price changes,  dispute resolutions.

Qualifications and Skills:

●  Bachelors in Engineering/ B.Tech / BCA/MCA.

●  6 months to 1 year of experience in Ecommerce Cataloguing.

●  Intermediate to advanced knowledge of Excel and working knowledge of Microsoft  Office.

●  Able to work on your own initiative & under pressure.

●  Knowledge of HTML, VBA & Macro (Intermediate level and above only).

●  Knowledge in an inventory management tool.

●  Good verbal / written communication.

Reporting Executive

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

●  Must have the ability to take a brief and translate that into data insights/reports. ∙ Ability to work under pressure.

●  Ability to map data/campaigns across excel / google sheets to arrive at actionable insights.

Qualifications and Skills:

●  Minimum 6 months – 1 year of experience in drawing various kinds of reports including  optimization/creative/funnel/ touch-point analysis across tools such as google analytics, google  ads dashboard, Facebook analytics.

●  Strong Analytical Skills.

Campaign Analyst

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

●  Work closely with Account manager, content, design and social media teams  to ideate, plan and execute digital media campaigns across digital platforms & Marketplaces.

●  Undertake activities such as keyword research, keyword categorization, writing  ad copies, identifying optimum landing page, split tests, bid optimizations, and  campaign mapping.

●  Create plans to strategize and execute ads for any new features on platforms  to take advantage at the early stages.

●  Capability to segment the right audience for the planned campaign and  estimate budget progress report on online marketing Campaigns based on  analysis, insights & recommendations.

●  Understand a client brief and be able to generate reports to match the  requirement and suggest ways to showcase improvements.

Qualifications and Skills:

●  Minimum 1-year experience in drawing various kinds of reports including  optimization/creative/funnel/ touch-point analysis across tools such as google  analytics, google ads dashboard, Facebook analytics.

●  Must have the ability to take a brief and translate that into data  insights/reports.

●  Candidate will be part of a larger support structure for managing digital media  campaigns for clients, so prior experience of working across different business  verticals for digital media campaigns is a must.

●  Ability to work under pressure.

●  Ability to map data/campaigns across excel / google sheets to arrive at  actionable insights.

Senior Associate Digital Marketing (TL)

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

● Work closely with SEO, client servicing content, design and key account managers on a  regular basis to achieve the business goals.

●  Timely communication to Account managers and management.

●  Managing, guiding and training of the digital marketing team and motivate them to achieve  their goals.

●  Strategize for revenue growth of the client's business through digital marketing initiatives ∙ Work on effective budget allocation, campaign planning and approval with client on a  monthly basis with focus on performance metrics and revenue objectives.

●  Should be adept at handling campaign planning and advertising allocation on platforms like  Google & Facebook as applicable and gauge performance metrics based on revenue  objectives.

●  Responsible for overseeing optimisation efficiency of the team, creative team and copy roll  out, A/B testing of campaigns aiding efficient campaign execution and achieving revenue  and performance metrics.

●  Understand requirements, implement, and oversee all aspects of mid-market & enterprise  targeted digital campaigns.

●  End-to-end funnel measurement to understand gaps in customer acquisition journey and  identify areas of improvement.

●  Evaluate KPIs that affect our target audience and build an understanding of how they  engage with different types of campaigns.

Qualifications and Skills:

●  Minimum 4+ years in Digital marketing with experience in Team management. Hands on experience in end-to-end campaign execution & management, Google analytics &  expertise with Google & FB platforms required.

● Deep understanding of campaign success parameters, tracking mechanisms, optimisation  rules.

●  Ability to problem solve, conceptualise as a marketer, create sharp messaging for end users  and deliver revenue results.

●  Past experience in planning, executing and successful reporting on multi-channel campaign  and large budgets.

●  Strong marketing expertise in overall digital marketing, understanding of campaign metrics,  identifying potential revenue channels.

●  Excellent analytical abilities to measure and optimize campaigns for performance. Adaptability to changing environment, willingness to learn and can work well with cross functional teams across geographies.

●  Understanding of Retail/ Ecommerce will make the learning curve shorter.

Senior Associate Category Manager Role

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

● Work closely with the Client Servicing personnel and clients to understand business  online, identify operational metrics that most impact revenue and set goals to grow the  business.

● Directly responsible for growing the revenues of the clients handled and ensuring their  operational efficiencies and processes are in place.● Timely communication to Account managers and management.

● Constantly identify and evaluate operational metrics, set benchmarks, monitor competition and work with cross functional teams at the clients’ place to ensure they are able to meet goals defined.

● Forecast the business growth for the client and achieve targets against the goals set.

● Escalate on time, to clients when operational goals are not hit, identify root causes and  timelines with RASCI.

● Be accountable for the Voice of Client feedback pertaining to marketplace and business  revenues and arrive at solutions and strategies to ensure positive client feedback.

● Must deep dive into root cause of problems faced, be highly analytical and very strong in  providing visualizations that help derive strong insights.

● Should be able to arrive at strong insights and key projects (Quarterly Strategic Initiatives)  that client’s internal teams and Tenovia should work together to solve root cause and grow  revenues.

● Should be able to plan, prioritize the tasks and work closely with all internal  departments to execute all the tasks based on client’s requirement ensuring timely  and complete transparency of information.

● Send weekly and monthly updates and client calls depending on client grade, on time with  insights on action items.

● Work closely with the MIS team to get in-depth analytical reports and provide  actionable insights on a monthly basis.

● Work closely with the Digital Marketing team and come up with innovative  marketing plan.

Qualifications and Skills:

●  Minimum of 4+ years of operation experience in Online Category Management.

● Expertise in brand e commerce management in specific verticals having handled multiple  models of engagement across Indian and international marketplaces.

●  Strong problem solving skills with an analytical bent of mind.

●  More than anything - willingness to take ownership, learn & ability to think independently.