Technology Key Account Manager

Bangalore, India. Exp: 3-5 Yrs

What The Role Does

• Experience in interfacing with clients to understand their technology and business requirements
• Should have experience in detailing the business requirements documentation of different scenarios of process flows.
• Coordinate between internal tech teams and client in communicating timelines, status of projects, and delays if any.
• Manage client expectations in project delivery and requirement gathering
• Thorough knowledge of scope of delivery and raise the necessary flags for out of scope requirements that are released by client 
• Responsible for clarity of brief to internal teams from client, accuracy of capturing client's business and tech requirements and detailing of technical documentation

Who We Seek

• Candidates who have worked in technology companies and are comfortable interacting with customers on their e-Commerce site requirements
• A plus would be experience in working with Shopify or Magento projects
• Should be detail oriented, a stickler for timelines and an ace client interfacer.

Senior Campaign Manager

Bangalore, India. Exp: 6-8 Yrs

What The Role Does

• Should be a specialist in digital marketing with hands on experience in creating, optimising and reporting on advertising performance, targets and campaign results
• Should have experience handling a team of core digital marketing executives, monitoring their performance and improving their productivity
• Ease in preparing detailed, strategic business plans for marketing online across a host of platforms from adwords, facebook, affiliates, SMS / email marketing platforms etc.,
• Should have hands-on experience in working with other platforms such as MailChimp, SMS partners, Affiliate networks, programmatic to drive maximum yield from digital spends
• Mandatory e-Commerce expertise - with focus on improving CPA, enhanced CPA, Cost - Income Ratio, campaign ROI and improving customer lifetime value.
• Exhibit strong expertise in providing strategic inputs to clients on improving their website experience with a thorough understanding of user behaviour via Google Analytics / heat mapping tools
• A/B testing of websites to build the most effective campaign communication, user journey and business results
• Have worked with large budgets, across multiple analytical and reporting tools to improve the efficiency of the marketing team
• Experience in interfacing with clients to understand their technology and business requirements
• Must be willing to own the campaign team's P&L to ensure optimal resource utilisation in a fast paced environment
• Roll up their sleeves and get their hands dirty to find solutions to challenges the clients throw at us
• Interface with clients to give strategic guidance and updates on their digital outcomes
• Work with the sales team to help clock new clients through well structured, quality media plans and presentations.

• A candidate who lives, eats and breathes digital marketing and can confidently call themselves a digital marketing junkie
• A guide and leader to the campaign team who brings expertise and drives results for clients 
• Finicky and demanding on campaign metrics for each customer. Should drive results month on month, week on week. 
• Innovators who can drive automation in campaign management, reporting and improve team's productivity
• Someone hungry to learn, grow a team under them and own the campaign team's quality and efficiency 
• A stickler for neat, detailed and insightful reporting who enforces on his/her team the high quality standards Tenovia seeks in business outcomes