Head of Business Process

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibilities:

●  Lead all the business operations processes including projects, from concept/definition through planning, execution, delivery, and adoption.

●  Ability to recognize ineffective process gaps and identify gaps in quality of service and drive end to end process initiatives to improve service delivery.

●  Work with leadership to determine process scope, ensure processes are aligned to business objectives, secure resources, and coordinate execution of key Support initiatives

●  Make data-driven decisions to influence program strategy and drive collaborative outcomes

●  Lead cross-functional teams and build, maintain, and communicate changes and track the deliverables, milestones, risks, and dependencies

●  Anticipate bottlenecks, explore contingencies and implement risk mitigation strategies

●  Establish effective working relationships with colleagues and other functional leaders  Lead organizational change and program communications during the project lifecycle

●  Host regular business reviews with leadership and other key stakeholders to review key business objectives, share KPIs and make necessary adjustments

●  Delivers projects on time, with quality at or below anticipated costs.

●  Independently lead high impact projects to deliver prioritized business outcomes

Qualifications and Skills:

●  Bachelor’s degree or equivalent.

●  Minimum 8-10 years of progressive experience in Business process management with the current role being in senior operations in BPO.

●  Strong business process experience in driving the process, designing roadmaps, driving, Process re-engineering, Continuous Improvements, Process improvement and Program management experience.

●  Excellent communication skills.

●  Should have spent time in the senior operations role for at least 2 years.

●  Good understanding of digital marketing operations and processes

●  Lean six sigma certification is mandatory.

●  A self-motivated, proactive, detail-oriented, hands-on and results-driven personality

●  Strong interpersonal and negotiation skills and the ability to effectively influence without authority, and to take initiative while inspiring others to deliver high-quality results

About the role:

We are currently seeking a bright & insightful candidate for the role of a Technical Project Manager to lead and own all projects end to end & ensure timely completion by proactively balancing scope, schedule, budget, risks, outcomes & delivering true business value to the clients. Besides having excellent problem solving skill & technical expertise, strong communication ( written & verbal) are a must to succeed in this role. 

Technical Project Manager

Location: Bengaluru, India

Responsibilities:

● Translate business requirements from clients into sound technical briefs with Service providers /Vendors that meet business objectives.

● Responsible for owning the Voice of Client through consistent client review for the accounts being managed.

● Track & send weekly/monthly project management reports to clients & discuss project updates on calls with dependencies including progress and potential delays, using the RASI format and with RAID called out.

● Schedule face to face meetings with clients on a monthly basis based on the project scope to update on sprint plans, project timelines, requirements are gathered and clarified and any escalations managed in person.

● Communicate of any scope creep proactively in a timely manner to all the clients to avoid escalation. Additionally, resolve client issues/escalations within the agreed SLA’s ensuring no impact on the business profitability & client retention.

● Serve as the central point of contact between internal stakeholders and external stakeholders vendors to ensure alignment with project goals and performance standards.

● Own the profitability of clients handled by actively controlling the timesheets and costs of service providers.

● Work with finance to ensure timely POs are raised to clients & provide support documentation.

Skills:-

● Bachelor’s Degree

● PMP certification will be an added advantage, however not mandatory.

● Strong problem solving skills with an ability to partner with clients, build positive stakeholder relationships to offer business solutions.

● Minimum 3 years of experience in Project Management with Magento.

● Strong ownership and stakeholder management.

● Ability to work independently as well as in a team.

● Serve as the central point of contact between internal stakeholders and external stakeholders vendors to ensure alignment with project goals and performance standards

Campaign Analyst

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibility: Work closely with Account manager, content, design and social media teams to ideate, plan and execute digital media campaigns across social channels, digital platforms and marketplaces, social paid channels

- Undertake activities such as keyword research, keyword categorization, writing ad copies, identifying optimum landing page, split tests, bid optimizations, and campaign mapping

- Create plans to strategize and execute ads for any new features on platforms to take advantage at the early stages

- Capability to segment the right audience for the planned campaign and estimate budget

- Progress report on online marketing Campaigns based on analysis, insights & recommendations.

- Understand a client brief and be able to generate reports to match the requirement and suggest ways to showcase improvement

Qualifications and Skills:

● Minimum of 2 -3 years in Reporting, Dashboard understanding of Google / Facebook / Marketplaces (any 2), Google Analytics and any other third party tool. 

● Third Party tools such as Google Analytics, Appsflyer.  Managed a portfolio of at least 4 Clients or different verticals and objectives.

● Excellent communication skills.

● Excellent command (written) over English language.

● Ability to work under pressure

Strategy Analyst 

Job Location: Bengaluru, India

Full Time/Part Time: Full Time

Responsibility:

●  Work closely with the leadership team to chart out account growth road maps

●  Manage overall account health, develop and analyse reports to understand scope for incremental efficiencies and carry out changes

●  Work closely with the sales team to drive pitches and on-board clients

●  Be a thought leader and effectively solution across departments while working towards cohesive plans covering all aspects of media and marketing

●  Create plans and projections across verticals and see them through till success

●  Up-sell and cross sell services and channel feature updates effectively

●  Have complete ownership of accounts from end to end, liaison with support team to drive innovations and updates

●  Lead presentations and workshops as a part of L&D, Client engagement and Initiatives

Qualifications and Skills:

●  Minimum of 2 years experience in strategic approach to account management, Dashboard understanding, Budget Projections, Media Planning, Optimizations, Reporting.

●  Third Party tools such as Google Analytics, Appsflyer.

●  Managed a portfolio of at least 4 Clients or different verticals and objectives.

●  Excellent communication skills.

●  Excellent command (written) over English language.

●  Ability to work under pressure