Today’s customer does not just have unlimited choices, but also the fickleness of a child. Jumping from cart to cart, from selecting a style online to abandoning the cart to walk into a brick and mortar store, these patterns might seem arbitrary but they present a retailer a window into how customers behavior works in the real world
At tenovia, we help you make sense of data, coming from every channel, whether it is from brick and mortar stores , online marketplaces, social media, or even from low traffic channels like email support or shopping comparison engines.
We understand the jump to an omnichannel for any retailer is not just logical, but necessary. Let us start that journey by envisioning and executing your omnichannel strategy.
Multi Channel solution spectrum
We assist with integration of online and offline consumer experiences from your store in a busy shopping mall to your facebook buy now button and everything in between.
Service coverage on every platform
Tenovia not only helps with your eCommerce store online, we extend our deep dive analytics and insights to your mobile,technology,customer care and operations business aspects. This assures you of optimized results on every platform so that every part of your process cycle performs at maximum output.
Omnichannel Operations and Customer support
Want your physical store to start shipping products out? Want your returns to be managed effectively? Want the customer service to be real time on all channels of communication?
Tenovia answers all these questions and more.